Refund policy

Refund Policy

We offer only exchange and no returns.
Exchange can be initiated within 48 hours from delivery. To initiate an exchange, please click on the return option in my orders section under the ‘My Account’ page.
In the case of manufacturing defect in which case we would require an opening video of the package showing its invoice , opening and defect clearly. 
Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange. An amount of INR 200/- will be charged as exchange charges.
If the product is not sent back with original packaging an additional of ₹150 will be deducted
We reserve the right to not accept a return if; 
(1) the product/s are returned after use
(2) the products are damaged
Once we receive the returned item, we will process the refund in Shadowplay Wallet only within 2 business days.
Exchange can be done on the same product/order  for the size only once.


1. Refund Eligibility

Refunds are issued for returned items that meet our return criteria. Items must be unused, in their original condition, and in the original packaging. Returns must be initiated within 14 days of receipt.

2. Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

3. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card company. If you still have not received your refund, contact us at contact@shadowplay.com.

4. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at: